Frequently Asked Questions
Logos and Design
How long until I get my designs?
At Logowit, you’ll start receiving your initial design concepts within 3 business days and you’ll have all your designs typically with 5-7 business days. Once approved by you, all your design files become ready for download.
In what file formats will I get my designs?
You’ll receive your designs in all the most common graphic file formats which are used across all major applications. So when you’r ready to get your designs printed on t-shirts, print, vehicle wraps, or uploaded to your website or TV commercial – we’ve got all your bases covered!
If you’d like any additional file formats, no problem, just ask and we’ll send it over – same day!
File formats will include:
- Raw Vector (EPS)
How do revisions work?
We’ll begin your design task by providing you with multiple design concepts.
Once you’ve had a chance to review your initial concepts, you’ll be able to either accept a concept or request revisions.
During the revision phase, we get your feedback and make any desired adjustments to your design – it’s a simple and collaborative process.
You get to tell us exactly what changes you’d like implemented and our designers get right to work tweaking your concept to pixel perfection – until you get exactly what your looking for! Guaranteed.
Who owns the copyright to your designs?
The answer to this is simpler than most people think and to sum it up in two words – you do!
You have 100% full ownership over your final design – and always will. Guaranteed.
Business Card & Stationery
Do prices include printing?
No, general pricing is for the digital design of your business cards.
If you would like to get business cards printed (or anything for that matter), reach out to us. We have printing partner across North America, Europe and Asia and can pass the saving onto you. We find that by helping our clients save money on their printing needs, they continue to send us more referrals and repeat business.
We appreciate your loyalty and your business!
Does Logowit offer website & landing page coding?
Yes, we do.
Once you’ve received your final website or landing page designs, contact us and we’de be happy to refer you to our trusted coding partners, who will turn your awesome designs into a functioning reality. 100% bug free and ready to launch!
Our coding partners have coded thousands of websites and landing pages for our clients over the years and they never fail to deliver. This is a major advantage as talented and trustworthy coders are few and far between.
You can also receive assistance with your initial setup and integration onto your hosting server of choice.
We’re here to help!
What CMS (content management system) do you recommend?
We recommend the use of WordPress as a content management system. It’s user friendly back-end interface is simple and intuitive for admins (even for beginners). WordPress is used by companies both small and large, including many of the fortune 500 companies who’s sites handle millions of daily visitors (without crashing).
If you need your files in straight-up HTML or need to use another CMS, our coding partners are experts in multiple coding languages including PHP, PYTHON, HTML 5, ASP.NET. They’ve got all your coding needs covered and will ensure the coding is done right and as efficiently as possible, saving you both time and money!
Videos and Animations
How does payment work for Explainer Videos?
We like to keep things straight-forward and simple.
50% upfront is required to begin the production process and the remaining 50% becomes due once your video has been completed and approved by you.
You can pay with Visa, Mastercard, American Express, Discover, Paypal and BitCoin.
Are you able to make any type of explainer video?
Yes, if you’ve seen it, we can make it! Our animations crew is second to none in the explainer video industry.
What voice actors can you use?
We use experienced voice actors for each of our videos and have them available in a variety of accents and languages. We make sure you get the voice and tone your looking for.
Your videos audio (music, voice over and sound effects) are just as important as the animation itself.
Pricing and Payment
When do I pay for my design project?
Once you’re ready to start your design project, payment is made during the secure checkout process, immediately after you’ve completed your design brief.
You can relax after placing your order – all our design packages are covered by our 100% Satisfaction Guarantee. Simply put, if you don’t like your designs, we’ll work with you until you get exactly what you’re looking for or your money back!
It’s as simple as that.
*All payments for products and services are made during the checkout process with the exception of our Animated Explainer Video services – payments for video services are made outside the checkout process following a consultation call with a Logowit client care specialist.
What payment methods does Logowit accept?
At Logowit, we accept all major credit cards, including Visa, Mastercard, American Express and Discover.
If you prefer making purchases with PayPal, thats not an issue – just contact us and we’ll process your order using your preferred payment method.
What currency can I pay in?
All prices are in US dollars.
*Regardless of payment option, standard receipts and invoices will be provided for your purchase.
How does our Satisfaction Guarantee work?
We’re straight shooters here at Logowit and if you’re not happy with your initial design concepts, your entitled to a full refund of the funds paid to Logowit – its as simple at that.
Important Money back guarantee information – It is important to let us know you’d like a refund before having our design team go beyond the initial design concepts phase. Clients are entitled to a full money back guarantee before entering into a revision phase. Once in the revision stage, refunds are no longer an option as the design task has matured into an advanced stage. Refunds are eligible within 30 days of purchase date. Purchases made using promotional codes and or affiliate programs are covered by a 100% satisfaction guarantee – meaning our talented designers work with you until you have just the design you are looking for – including unlimited revisions. That said, our designers are committed to complete your order according to your design brief specifications and ensure you get a final design your fully satisfied with – no if’s and’s or but’s. Customer satisfaction is a must.
In the occurrence of a refund, refunds are made directly to the client via cheque and are mailed out within 3 business days. We do not issue refunds via credit card processors as those carry significant fees. Funds pertaining to optional added expedited service charges, ie. “1-3 day expedited delivery option” are non refundable and are deduced from the purchase amount.
If you are making use of occasional promotional discount codes resulting in 20% or above in total savings, you are entitled to a 100% satisfaction guarantee and unlimited revisions but are not eligible for moneyback refunds. This ensures you end up with a final design that you are completely satisfied while also ensuring our designers and staff are conducting meaningful work for business professionals and legitimate start-ups.
We’re able to offer full money-back and 100% satisfaction guarantees because after satisfying well over 12,000 happy businesses, we know the occurrence of refund requests are few and far between.
We value your business and promise to continue delivering better designs, service and value.
Does your guarantee apply to all services?
Our 100% customer satisfaction guarantee applies across the board on all our graphic design services.
* If you are interested in one of our video services – those too come with a satisfaction guarantee but are not subject to refunds. Video animation productions are considered major productions and involve 20+ hours of production work by our highly specialized and often pre-booked animations team. We make each explainer video according to spec and ensure that clients approve the work from start to finish in order to ensure satisfaction.
At Logowit, having happy clients is a must!
Security and Privacy
Is your information secure?
Yes. We meet and exceed the latest internet-standards in client privacy and on-line security. We ensure your information is secure while interacting with our site and during checkout.
All information provided to Logowit remains private and confidential.
We’re big on client privacy. We don’t share, sell or distribute any of your information to any third parties without your explicit consent. In other words, you’r designs and personal information remain safe and sound with us.
Still Have Questions?
Ask Our Customer Support Team
- Call us at 877-423-3305 anytime Mon-Sat, from 9AM to 8PM EST
- Email us at firstname.lastname@example.org and we’ll get back to you the same business day!
- Click below for our LIVE CHAT!
word on the street
I’ve used Logowit for about a dozen designs projects. They’re fast, reliable and with them I know I’m getting an awesome design each time without the risks.
I’ve dealt with a few design sites in the past and you guys were by far the easiest to work with. My t-shirt designs turned out great! Thanks a million!
The quality of work is what I liked most. The design team has high standards and so do I. My logo turned out great! Thanks for knocking it out of the park!
Love it! Not only did you guys nail it on the first shot, you delivered it right on time. Will be back for sure!
The team did an excellent job at creating labels for my beverage company. The process was actually exciting, yet simple with the teams guidance! Thank you!
I’ve worked with many designers and these guys are the best. Their creativity and experience helped bring my brand to the next level. Whatever was needed, they took care …
I was referred to logowit by a friend. I was able to get the designs I needed fast and within my budget. These guys got alot of talent and it showed! Thank you!
The process was simple, within a few days we had our new landing page designed. The page looked awesome and worked better than we anticipated! Two thumbs up!
I was surprised at how fast they were able to design and deliver a logo that really clicked with me and my partners. The process was easier than expected and the team gav…
Need help making the right design choice?
Talk with the experts!
Over 12,000 businesses trust Logowit for their graphic design needs because we’re the best at what we do. We improve and optimize what customers see every time they look at your brand. For valuable, expert advice, feel free to request a no commitment design consultation.
All of our design services are custom tailored to deliver an ideal consumer experience in order to maximize your company’s appeal and increase sales. We also back what we say with a 100% money-back guarantee. If you don’t love your new design - then you won’t pay a dime!
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